Hampton Court Palace is an historic building and, therefore, has uneven surfaces. There is however a step-free route from the Palace Gardens to Palace Courtyard – please ask the stewards for assistance with this route.
Within Base Court there are 6 wheelchair spaces and 6 complimentary companion seats per concert on the wheelchair platform. In addition wheelchairs can be accommodated on the flat areas of the auditorium in specific locations within Blocks B, C & D. Please note: There are no complimentary companion seats for B, C & D.
These spaces are limited, subject to availability and booked in advance on a first come first serve basis and can only be booked directly through PWR Events on 020 8233 5400 Monday to Friday 9.30am – 5.30pm.
In order to comply with emergency evacuation procedures please be aware that wheelchair users who book non-dedicated wheelchair space might be asked to leave their wheelchairs outside the Palace Courtyard.
Travelling to the Festival
Hampton Court Palace
By Train: Hampton Court Palace is situated only a few minutes walk from Hampton Court Station which is on a direct line to and from London Waterloo. There are 2 direct trains per hour from London Waterloo, which take 40 minutes.
Visit southwesttrains.co.uk to book your ticket or call 0845 6000 650.
By Car: Hampton Court Palace is situated to the South West of Central London and is close to Kingston-Upon-Thames. It is 20 minutes from junctions 15, 12 and 10 of the M25.
Complimentary parking facilities a few minutes walk from the Palace are available to Festival patrons. Festival car parking will be signposted on all major approach roads. Car Parks will be open from 5pm onwards on performance days and until one hour after the end of the performance. For drivers using sat nav systems, please enter the postcode KT8 9AU and follow the parking signs for the Festival once in the area.
By Bus: Local bus services R68, 411, 111 & 216 also serve Hampton Court Palace.
By Boat: A boat service from Turks Pier, Kingston-Upon-Thames (short walk from Kingston station) to Hampton Court Palace (journey time 30mins) departs at 5.15pm each night of the Festival. An additional boat service from Richmond (journey time 1hr 30mins) departs at 4:15pm.See here for details.
As the event takes place within an Historic Royal Palace there are a number of restrictions that we ask all guests to observe:
- Barbecues are not permitted anywhere within the Palace grounds
- No picnics or hampers, large items or bags are permitted within the concert auditorium
- A complimentary ‘left-picnic’ facility will be available within the Palace Gardens while you enjoy the concert
- No smoking, drinking or eating are permitted inside the Palace including the courtyards and the concert auditorium
- No audio-visual equipment or umbrellas are permitted to be used once inside the Palace, including the courtyards and the concert auditorium
All tickets are allocated seats which includes entrance to the Palace Gardens from 5.30pm. Free car parking is available for all ticket holders from 5pm.
Please note: This is an outdoor event and no refunds will be given due to inclement weather.