Hampton Court Palace Festival

in association with Historic Royal Palaces

Terms & Conditions

The Festival is organised and presented by PWR Events Limited in association with Historic Royal Palaces. Hampton Court Palace is managed by Historic Royal Palaces, a registered charity, and Historic Royal Palaces Enterprises Ltd, a company registered in England (No. 3418583).

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Ticket conditions

This is a seated event and all seats are pre allocated at the time of booking.

Tickets cannot be resold or refunded and PWR Tickets shall not be liable for consequential losses, including but not limited to travel and car parking. It is your responsibility to check your tickets.

PWR Events retains the right to refuse admission or request visitors to leave the venue at any time.

PWR Events also excludes all liability for any loss, damage to personal property or injury to visitors, however caused, but do not exclude liability where any death or injury is caused by the negligence of PWR Events, its staff or servants.

All ticket sales are final. No refunds, cancellations or exchanges are available after you have purchased your tickets.

Any tickets bought from unauthorised agents or third parties are not valid and admission will not be permitted.

Tickets are non-transferable. Any unlawful reselling (or attempting to do so) is prohibited and may result in cancellation of the Ticket without any refund or compensation and/or the ticket holder being refused entry or removed from the show.

If circumstances oblige the organisers to cancel an event, customers should contact the source of their ticket (website, hotline or other outlet) for refund arrangements.

The organisers promote responsible drinking at all times. See www.drinkaware.co.uk for further advice. Anyone found to be intoxicated will be removed from the event.

All bars close at 10.30pm.

  • By purchasing this ticket you agree to comply with the following rules:
  • Persons under 18 must be accompanied by an adult at all times
  • Persons under the age of 18 are not permitted to consume alcohol at the event.
  • When purchasing alcohol at the Event, if you appear to be under the age of 18 you may be asked for proof of age.
  • No alcohol or food may be taken into the ‘Auditorium’
  • No Smoking is allowed in the ’Auditorium’.
  • Possession, sale or consumption of Class A, B and C drugs is not permitted.

Any person breaching these rules risks being ejected from the event and if appropriate reported to the Police.

All customer rights under the 1988 Data Protection Act (UK) any subsequent revisions will apply.

PWR Events reserves the right to change these terms and conditions from time to time. Your ticket purchase and attendance to the Event after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

This is a Sustainable Event

PWR Events: Queen Anne House, 15 Thames Street, Hampton, Middlesex, TW12 2EW
E: festivalinfo@pwrevents.com

PWR are proud to be actively producing sustainable events and are certified to ISO 20121, the UK standard for sustainability in event management.