Hampton Court Palace Festival 2022

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FAQs

Event Information

When is Hampton Court Palace Festival?

The Festival takes place this year from 10th - 25th June. Get ready to enjoy a unique Festival experience set against the backdrop of the iconic Tudor Palace.

Is the concert seated or standing?

The concert takes place within a seated auditorium in Base Court.

Within the East Front Gardens there is limited Palace seating available before the concert. However you are welcome to bring your own chairs into the Palace grounds to picnic beforehand. These can be left in the Cloakroom before you head into Base Court before the concert. If you fancy an al-fresco dining experience before the concert, our Waterside Gazebos are available to pre-book. Find out more here.

Are there any age restrictions for the concerts?

Hampton Court Palace Festival welcomes guests of all ages (with the exception of those booking a VIP package where children aged 12yrs and under are not permitted to dine in the state apartments). However, all guests must purchase a ticket for the performance. Parents are responsible for the suitability of the concert and environment for infants.

What happens if I am running late for the start of the performance?

Concerts will start promptly at the advertised time, late comers may be admitted at a suitable break in the performance.

Festival Rules

As the event takes place within a Historic Royal Palace there are a number of restrictions that we ask all guests to observe:

  • Barbecues are not permitted anywhere within the Palace Grounds
  • No hampers, large items or bags are permitted within the concert auditorium
  • A complimentary ‘left-picnic’ facility will be available within the Palace Gardens while you enjoy the concert
  • No smoking, drinking or eating is permitted inside the Palace including the courtyards and the concert auditorium
  • No audio-visual equipment or umbrellas are permitted to be used once inside the Palace, including the courtyards and the concert auditorium

Are there toilet facilities available during the Festival?

There are toilet facilities located in the East Front Gardens and also within the Palace at the rear of Base Court.

Is there a cloakroom?

We operate a crèche in the East Front Gardens for items, which can be collected after the concert has finished.

Is there somewhere that we can sit?

We have limited seating available in the East Front Gardens and these seats are occupied on a first come, first served basis. You are welcome to bring your own table and chairs with you should you wish, which you can then return to your car or leave in our picnic creche to be collected at the end of the concert.

To guarantee a lovely seating area for you and your guests on the East Front Gardens please do pre book one of our Waterside Gazebos. Each exclusively hired gazebo includes an elegant alfresco dining table with six chairs (standing 10 people maximum) and beautiful table lanterns. Dedicated waterside staff members will be on hand to assist you with additional refreshments if required from our East Front bars. These can be booked here.

What happens when it is raining?

Hampton Court Palace Festival is an outdoor event and we are pleased to confirm that concerts will continue in all weathers. Please note, umbrellas are not allowed to be used during the performance so we recommend you dress appropriately and bring a waterproof if it's likely to rain.

Getting Here

Where does the concert take place?

The performance will take place in Base Court, in a seated auditorium, within the walls of Hampton Court Palace. The venue is an intimate space with great views wherever you are sitting.

How can we get to Hampton Court Palace Festival?

Hampton Court Palace Festival takes place in the grounds of the Palace, please CLICK HERE for travel information

Is there parking at the Festival?

Yes, we offer complimentary parking facilities a few minutes’ walk from the Palace available to Festival patrons only. Festival car parking will be signposted on all major approach roads.

Car parks will be open from 5pm onwards on performance days and until one hour after the end of the performance. For drivers using sat nav systems, please enter the postcode KT8 9AU and follow the parking signs for the Festival once in the area.

Is it an outdoor concert?

Yes, the concerts are open to the elements and it is an outdoor event. We do offer undercover seating that can be selected at the time of booking.

Please note, no umbrellas are permitted during the concert and no refunds are offered due to inclement weather.

Is there accessible parking?

There is limited accessible parking spaces in the Palace car park and this is allocated on a first come, first served basis. To book a disabled car parking space please fill in the online form CLICK HERE.

Please note, you will be sent your parking pass nearer to the event date and your registration plate will then be logged with the Palace security to ensure a smooth entry.

Where should I go on arrival?

If you are travelling by train, you can either walk around the Palace through the Wilderness gardens, or walk through the front door/drawbridge and into Base Court, then straight through the Palace into the East Front Gardens.

If travelling by car, you will be directed to the entrance from the car park that takes you straight into the East Front Gardens.

Ticketing

How do I book tickets?

Tickets for the Festival can be purchased via TICKETMASTER, please follow the link here from our website to your chosen artist

How do I book accessible tickets?

Please see our accessibility section for all information on booking accessible tickets and accessibility at Hampton Court Palace Festival.

Do you charge a booking fee?

All online & telephone orders will incur a booking fee per ticket based on the value of the ticket(s) purchased: £5.00 per ticket under £50.00, £7.50 per ticket for tickets priced £50.00 - £89.99, £9.00 per ticket for tickets priced £90.00 and over. Postage and Handling fees will be per order will apply.

How do I receive my tickets?

There are two options for receiving your tickets to Hampton Court Palace Festival:

Go Mobile

Your phone is your ticket. Locate your tickets in your Ticketmaster account, or in your app. When you go mobile, your tickets will not be emailed to you or available for print.

Print-at-Home

Log into your account from a computer, not a phone or tablet. From your order, view and print your tickets. When you print-at-home, your tickets will not be emailed to you.

What should I do if I haven’t received my E-Tickets?

If you do not receive your e-tickets please refer to the Ticketmaster Support Page.

Can I get a refund or exchange my tickets?

Tickets are non–exchangeable, non-transferrable and non–refundable.

I had booked tickets for 2020 , what happens to my tickets?

If you bought George Benson tickets for June 2020, ticketholders will be able to transfer their tickets to the rescheduled dates or will be entitled to a refund if unable to attend the new dates. If you have booked tickets, Ticketmaster will be in contact with you directly following the announcement next Thursday.

Are there any age restrictions for the concerts?

Hampton Court Palace Festival welcomes guests of all ages (with the exception of those booking a VIP package where children aged 12yrs and under are not permitted to dine in the state apartments), however all guests must purchase a ticket for the performance. Parents are responsible for the suitability of the concert and environment for infants.

Please note all visitors under 18 years of age must be accompanied by an adult at all times

Is there a seating plan?

Within the 3,000+ seated auditorium in Base Court, each seat is allocated via a purchased ticket. Please click here for further detail on the seating plan.

Accessibility

Are there accessible tickets to purchase?

We have an elevated platform for wheelchair users, as well as some removable seats in Block D. We offer a 2 for 1 carer/PA ticketing scheme to provide disabled visitors who require assistance with a free ticket for a partner, accompanying friend or personal assistant (PA), these tickets are subject to availability. For customers that may require 2-1 assistance please contact Ticketmaster on access@ticketmaster.co.uk.

We offer the PA ticket scheme across all seats in the event, however certain aisle seats in flat areas have been assigned as ambulant access, for patrons who need clear access but who are not in a wheelchair. Blocks B, C and D are flat. Block A is tiered with steps from behind the front row. Please note that not all seats within the auditorium are accessible. If you would like any further guidance please contact our ticketing partners here: access@ticketmaster.co.uk or for general event accessibility please contact our team on festivaltickets@img.com.

For Wheelchair Access:

  • Change 'Ticket Quantity' to 1 Wheelchair ticket
  • Then add the 1 Free Companion ticket (the Free Companion ticket, must be added along with the paid Wheelchair ticket).

For Ambulant (Mobility/Easier Access):

  • Change 'Ticket Quantity' to 1 Ambulant ticket
  • Then add the 1 Free Companion ticket (not valid without accompanied paid ticket and must be added at the time of booking).

Please note these seats are not designated as wheelchair accessible.

By purchasing an Accessible ticket, you confirm that you or a member of your party require Accessible tickets. Proof of disability, Personal Independence Payment, Disability Living Allowance Carers/Attendance Allowance/Nimbus Access Credibility Card must be shown on arrival.

If misuse of tickets is suspected/found, Ticketmaster may cancel without opportunity to re-book.

Please note that unless you have booked accessible or ambulant seating, we cannot guarantee that your seating will be accessible. Please ensure that your booked seats suit your requirements as seating is limited and cannot be changed on the day.

You can also email access@ticketmaster.co.uk for any specific enquiries

What are the accessibility facilities at Hampton Court Palace Festival?

Hampton Court Palace is an historic building and, therefore, has uneven surfaces. There is however a step-free route from the Palace Gardens to Palace Courtyard – please ask the stewards for assistance with this route.

Within Base Court, there are 6 wheelchair spaces and 6 complimentary companion seats per concert on the wheelchair platform.

In addition, accessibility requirements can be accommodated on the flat areas of the auditorium in specific locations within Blocks B, C & D. Spaces are limited, subject to availability and booked in advance on a first come first serve basis.

For full details regarding accessibility at Hampton Court Palace Festival & to view our Access Guide, click here

In order to comply with emergency evacuation procedures please be aware that wheelchair users who book non-dedicated wheelchair space might be asked to leave their wheelchairs outside the Palace Courtyard.

If you would prefer to speak to a member of the festival customer services team to discuss your accessible requirements, please contact us on 0208 233 5400 Monday – Friday 9.30am – 5.00pm. Please note this is not a booking line.

Is there a companion ticket available?

We offer a companion ticket for disabled visitors who require assistance. This is a free ticket for a partner, accompanying friend or personal assistant (PA). Companion tickets, with exclusion of the wheelchair platform, are subject to availability.

A companion ticket can also be booked online at the same time as an accessible ticket. Accessible customers are required to accept a disclaimer that advises supporting documentation may need to be presented at the event.

Where can I purchase accessibility tickets for the Festival?

Accessibility tickets can be purchased online, please click here.

For further information on how to book please click here.

Is there accessible parking available?

There is limited accessible parking spaces in the Palace car park and this is allocated on a first come, first served basis. To book a disabled car parking space please fill in the online form CLICK HERE.

Please note, you will be sent your parking pass nearer to the event date and your registration plate will then be logged with the Palace security to ensure a smooth entry.

Food & Drink

Can I bring my own food and drink?

We are very happy for our guests to bring their own picnic food and select drinks up to a reasonable amount per person to enjoy before the concert. Please note: We no longer allow bottles of spirits to be brought into the festival and you will be asked to leave any spirits or excess quantities of alcohol outside the event.

The Theatre Bar offers a small selection of beverages that can be purchased to take into the concert up to a limit of 2 drinks per person. The Theatre Bar closes at 9pm and there is no interval to purchase drinks during the performance. Therefore, we advise you to head into Clock Court, where the Theatre Bar is located, around 8.30-8.45pm to give yourself enough time to purchase your concert drinks before the show.

Please see our Food and Drink page for more information.

Can I take my food into the auditorium?

Unfortunately due to conservation reasons, you won't be able to take your own food or drink or anything that has been purchased from the East Front into the Palace or auditorium during the concert, however we do provide a complimentary picnic crèche for any left picnic items.

Can you bring alcohol to the festival?

Guests may bring drinks up to a reasonable amount per person to enjoy before the concert. Guests may not bring bottles of spirits into the grounds, however pre-mixed cans along with wine, champagne, soft drinks, etc. are permitted.

Alcohol is available to purchase at our Festival Bar on the East Front Gardens. When purchasing alcohol at the Event, if you appear to be under the age of 25 you may be asked for valid identification that you are aged 18 or over.

For the safety and enjoyment of all guests, the Organisers reserve the right to refuse service or entry to the concert to anyone deemed unreasonably intoxicated.

Can you take alcohol into Base Court from the East Front Gardens or the front of the Palace?

You will not be permitted to take alcohol into the Palace from the East Front Gardens, bag searches will be in operation.

There is a Theatre Bar before you enter Base Court that you can purchase additional drinks to take into the concert.

Do you have a bar when the concert is on?

The Theatre Bar offers a small selection of beverages that can be purchased to take into the concert up to a limit of 2 drinks per person. The Theatre Bar closes at 9pm and there is no interval to purchase drinks during the performance. Therefore, we advise you to head into Clock Court, where the Theatre Bar is located, around 8.30-8.45pm to give yourself enough time to purchase your concert drinks before the show.

Please see our Food and Drink page for more information.

Is there a place on-site I can purchase food before the concert?

Yes. We have a range of different street food vendors that will offer a wide variety of food to purchase. These are located in the East Front Gardens.

Essential Timings

When do the East Front Gardens open?

The Festival opens at 5.30pm and the Palace Gates will open to allow access to the East Front Gardens.

What time does the Festival start?

The formal East Front Gardens open for Festival Ticket Holders from 5.30pm to enjoy pre-concert entertainment, food and drink. The Auditorium opens at 6.30pm.

The concerts usually start at 9pm, however, please check your ticket to confirm your concert start time.

Please note, Ministry of Sound Classical will start at 8.30pm.

When does the Theatre Bar close?

The Theatre Bar offers a small selection of beverages that can be purchased to take into the concert up to a limit of 2 drinks per person. The Theatre Bar closes at 9pm and there is no interval to purchase drinks during the performance.

Therefore, we advise you to head into Clock Court, where the Theatre Bar is located, around 8.30-8.45pm to give yourself enough time to purchase your concert drinks before the show.

When do the Garden Stage performances take place?

The musicians on our gardens stage will play two 30-minute sets on the evening from 6.30 - 7pm & 7.30pm – 8pm. Please note these timings may be subject to change depending on the nature of the performance.

How long does the Concert last?

The average concert length is 90 minutes with no interval but can vary depending on the individual artist.

Please note that George Benson's performance will be 75 minutes.

What if I am late for the start of the performance?

Concerts will start promptly at the advertised time, late comers may be admitted at a suitable break in the performance.

Photography

Is photography and filming permitted during the performance?

No audio-visual equipment is permitted to be used once inside the Palace, including the courtyards and concert auditorium

How do I get accreditation for photography or filming?

Commercial, editorial photography or filming accreditation requests should go via our PR team in advance of arriving. Please email: Matt.Charbonneau@LDCommunications.co.uk

Contact Us

General ticketing queries

Please get in contact with Ticketmaster for all ticketing queries and to confirm your ticketing and contact details.

You can speak to Ticketmaster customer service by logging in to your Ticketmaster account and clicking our event.

Scroll down to the bottom of the page underneath your mobile tickets and click the link “Need Help With This Order?” From there you can submit a request.

Ticketing access queries

For all accessible ticketing queries please contact Ticketmaster's access team via email: access@ticketmaster.co.uk

We'd love to hear from you!

We'd love to hear what you thought of the Festival. Please send your event feedback to festivalinfo@img.com.