Accessibility at the Hampton Court Palace Music Festival
Hampton Court Palace is an historic building and, therefore, has uneven surfaces. There is however a step-free route from the Palace Gardens to Palace Courtyard – please ask the stewards for assistance with this route.
Within Base Court, there are 6 wheelchair spaces and 6 complimentary companion seats per concert on the wheelchair platform.
In addition, accessibility requirements can be accommodated on the flat areas of the auditorium in specific locations within Blocks B, C & D. Spaces are limited, subject to availability and booked in advance on a first come first serve basis. (Please Note: Your view may be restricted as guests are prohibited from standing)
We offer a companion ticket for disabled visitors who require assistance. This is a free ticket for a partner, accompanying friend or personal assistant (PA). Companion tickets, with exclusion of the wheelchair platform, are subject to availability.
A companion ticket can also be booked online at the same time as an accessible ticket. Accessible customers are required to accept a disclaimer that advises supporting documentation may need to be presented at the event.
Accessibility tickets can be purchased online, please Click Here.
In order to comply with emergency evacuation procedures please be aware that wheelchair users who book non-dedicated wheelchair space might be asked to leave their wheelchairs outside the Palace Courtyard.
If you would prefer to speak to a member of the Ticketmaster booking line to discuss your accessible requirements please call 0800 988 4440.
There is limited accessible parking spaces in the Palace car park and this is allocated on a first come, first served basis. To book a disabled car parking space please fill in the online form CLICK HERE.
For information about accessibility at Hampton Court Palace Festival and to organise your accessible parking, please call our customer service team: 020 8233 5400. Please note this is not a booking line.