Hampton Court Palace Festival 2018

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FAQs

When is the Festival?

This year the Festival will take place from 6th to 22nd June 2019

What time does the Festival start?

The formal East Front Gardens open for Festival Ticket Holders from 5.30pm to enjoy pre-concert entertainment, food and drink. The Auditorium opens at 6.30pm.  

The concerts usually start at 9pm, however the final performance on 22nd June will start at 8.30pm and will be followed by fireworks on the East Front Lawn. Please check your ticket to confirm your concert start time.

How long does the Concert last?

The approximate concert length is 90 minutes with no interval.

Where does the concert take place?

The performance will take place in Base Court, in a seated auditorium, within the walls of Hampton Court Palace. The venue is an intimate space with great views wherever you are sitting.

Is it an outdoor concert?

Yes, the concerts are open to the elements and it is an outdoor event. We do offer undercover seating, that can be selected at the time of booking. No umbrellas are permitted during the concert and no refunds are offered due to inclement weather.  

How do I book tickets?

Tickets for the Festival can be purchased online, we will send you your tickets via email, or for telephone assisted bookings please contact the IMG Events office on 020 8233 5400 Monday to Friday 9.30am – 5.30pm.

Guests with disabilities

We have an elevated platform for wheelchair users and we offer a 2 for 1 carer/PA ticketing scheme to provide disabled visitors who require assistance with a free ticket for a partner, accompanying friend or personal assistant (PA), these tickets are subject to availability.  Please call our office on 020 8233 5400 Monday to Friday, 9.30am – 5.30pm where one of our team will assist you with your booking.

Do you charge a booking fee?

All online & telephone orders will incur a booking fee per ticket based on the value of the ticket(s) purchased: £5.00 per ticket under £50.00, £7.50 per ticket for tickets priced £50.00 - £89.99, £9.00 per ticket for tickets priced £90.00 and over.

We do sell tickets at Hampton Court Palace after 4pm on the day of the concert without incurring a fee, this is subject to availability and we do strongly advise pre booking to avoid disappointment.

How do I receive my tickets?

Your tickets are E-tickets and are automatically emailed to the email address inputted at the time of booking.

What should I do if I haven’t received my E-Tickets?

Your e-tickets will be emailed to the email address used to make the booking, no later than two weeks before the event. If you have booked your tickets through the official Hampton Court Palace Festival website and have not received your e-tickets by this time or cannot print your e-ticket confirmation, please call our office on 020 8233 5400, Monday to Friday 9.30am – 5.30pm or email the team: festivalinfo@img.com. Alternatively, please bring along your booking reference number, plus a form of ID and see a member of the box office team upon arrival where they can assist you further.

Can I get a refund or exchange my tickets?

Tickets are non–exchangeable, non-transferrable and non–refundable.

Is there parking at the Festival?

Yes, we offer complimentary parking facilities a few minutes’ walk from the Palace available to Festival patrons only. Festival car parking will be signposted on all major approach roads. Car parks will be open from 5pm onwards on performance days and until one hour after the end of the performance. For drivers using sat nav systems, please enter the postcode KT8 9AU and follow the parking signs for the Festival once in the area.

Is there parking for disabled patrons?

There are limited disabled parking spaces in the Palace car park and this is allocated on a first come, first served basis. To book a disabled car parking space please call IMG Events on 020 8233 5400 Monday to Friday 9.30am – 5.30pm or email: festivalinfo@img.com . We will require the car registration number and blue badge number at the time of booking.

How can we get to Hampton Court Palace Festival?

Hampton Court Palace Festival takes place in the grounds of the Palace, please CLICK HERE for travel information.

What about Toilet Facilities?

There are disabled toilet facilities in the East Front Gardens and also within the Palace at the rear of Base Court.

Is there a cloakroom?

We operate a crèche in the East Front Gardens for items, which can be collected after the concert has finished.

Are there any age restrictions for the concerts?

Hampton Court Palace Festival welcomes guests of all ages, however all guests must purchase a ticket for the performance. Parents are responsible for the suitability of the concert and environment for infants.

Where should I go on arrival?

If you are travelling by train, you can either walk around the Palace through the Wilderness gardens, or walk through the front door/drawbridge and into Base Court, then straight through the Palace into the East Front Gardens.

If travelling by car, you will be directed to the entrance from the car park that takes you straight into the East Front Gardens.

What if I am late for the start of the performance?

Concerts will start promptly at the advertised time, late comers may be admitted at a suitable break in the performance.

Can I bring my own food and drink?

We are very happy for our guests to bring their own food and drinks to enjoy before the concert.

Unfortunately you won't be able to take any of your own food or drink or anything that has been purchased from the East Front into the Palace or auditorium during the concert. However, we provide a complimentary picnic crèche for any left picnic items. There is also several food traders, a Garden Bar and a Champagne PIAFF Bar available within the East Front Gardens. 

The Theatre Bar offers a limited, small selection of beverages that can be purchased to take into the concert.

Please see our Food and Drink page for more information.

Lost Property?

For all lost property queries, please email festivalinfo@img.com.

What happens when it is raining?

Hampton Court Palace Festival is an outdoor event and we are pleased to say, concerts will continue in all weathers.  Umbrellas are not allowed to be used during the performance, so we recommend you dress appropriately and bring a waterproof if it looks like rain.

Drinking alcohol at the festival

When purchasing alcohol at the Event, if you appear to be under the age of 25 you may be asked for valid identification that you are aged 18 or over. You will not be permitted to take alcohol into the Palace from the East Front Gardens, bag searches will be in operation.

Photography and Filming during the performance

No audio-visual equipment is permitted to be used once inside the Palace, including the courtyards and concert auditorium.

Commercial or editorial photography or filming accreditation requests should go via our office in advance of arriving. Please email: Barry.OReilly@LDCommunications.co.uk

Festival Rules

As the event takes place within a Historic Royal Palace there are a number of restrictions that we ask all guests to observe:

  • Barbecues are not permitted anywhere within the Palace Grounds
  • No hampers, large items or bags are permitted within the concert auditorium
  • A complimentary ‘left-picnic’ facility will be available within the Palace Gardens while you enjoy the concert
  • No smoking, drinking or eating is permitted inside the Palace including the courtyards and the concert auditorium
  • No audio-visual equipment or umbrellas are permitted to be used once inside the Palace, including the courtyards and the concert auditorium

Feedback

Please send your feedback to festivalinfo@img.com


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