Hampton Court Palace Festival 2019

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FAQs

When is the Festival?

This year the Festival will take place during the month of June 2020 (exact dates to be confirmed).

What time does the Festival start?

The formal East Front Gardens open for Festival Ticket Holders from 5.30pm to enjoy pre-concert entertainment, food and drink. The Auditorium opens at 6.30pm.  

The concerts usually start at 9pm, however, please check your ticket to confirm your concert start time.

How long does the Concert last?

The approximate concert length is 90 minutes with no interval.

Where does the concert take place?

The performance will take place in Base Court, in a seated auditorium, within the walls of Hampton Court Palace. The venue is an intimate space with great views wherever you are sitting.

Is it an outdoor concert?

Yes, the concerts are open to the elements and it is an outdoor event. We do offer undercover seating that can be selected at the time of booking. No umbrellas are permitted during the concert and no refunds are offered due to inclement weather.  

How do I book tickets?

Tickets for the Festival can be purchased via TICKETMASTER, please Click Here.

If you would prefer to book over the phone the booking line is 0844 844 0444 (please note: calls to 0844 numbers cost 7p per minute plus your phone company's access charge).

If you are calling from overseas please dial 0044 161 425 8777.

Ticketmaster operating hours are 09:00-18:00 Monday to Friday and 10:00-16:00 Saturday and Sunday.

Do you charge a booking fee?

All online & telephone orders will incur a booking fee per ticket based on the value of the ticket(s) purchased: £5.00 per ticket under £50.00, £7.50 per ticket for tickets priced £50.00 - £89.99, £9.00 per ticket for tickets priced £90.00 and over. Postage and Handling fees will be per order will apply.

How do I receive my tickets?

Tickets are usually E-tickets and are automatically emailed to the email address inputted at the time of booking. If you wish your tickets to be posted to you or would prefer to collect from the venue, please select this at the time of booking (handling fees will apply).

What should I do if I haven’t received my E-Tickets?

If you do not receive your e-tickets please refer to the Ticketmaster Support Page.

Can I get a refund or exchange my tickets?

Tickets are non–exchangeable, non-transferrable and non–refundable.

Accessibility at the Festival

Hampton Court Palace is an historic building and, therefore, has uneven surfaces. There is however a step-free route from the Palace Gardens to Palace Courtyard – please ask the stewards for assistance with this route.

Within Base Court, there are 6 wheelchair spaces and 6 complimentary companion seats per concert on the wheelchair platform.

In addition, accessibility requirements can be accommodated on the flat areas of the auditorium in specific locations within Blocks B, C & D. Spaces are limited, subject to availability and booked in advance on a first come first serve basis.

We offer a companion ticket for disabled visitors who require assistance. This is a free ticket for a partner, accompanying friend or personal assistant (PA). Companion tickets, with exclusion of the wheelchair platform, are subject to availability. 

A companion ticket can also be booked online at the same time as an accessible ticket. Accessible customers are required to accept a disclaimer that advises supporting documentation may need to be presented at the event.

Accessibility tickets can be purchased online, please Click Here.

For further information on how to book please Click Here.

In order to comply with emergency evacuation procedures please be aware that wheelchair users who book non-dedicated wheelchair space might be asked to leave their wheelchairs outside the Palace Courtyard.

If you would prefer to speak to a member of the festival customer services team to discuss your accessible requirements please contact us on 0208 233 5400 Monday – Friday 9.30am – 5.00pm. Please note this is not a booking line.

Is there parking at the Festival?

Yes, we offer complimentary parking facilities a few minutes’ walk from the Palace available to Festival patrons only. Festival car parking will be signposted on all major approach roads. Car parks will be open from 5pm onwards on performance days and until one hour after the end of the performance. For drivers using sat nav systems, please enter the postcode KT8 9AU and follow the parking signs for the Festival once in the area.

Accessible Parking?

There is limited accessible parking spaces in the Palace car park and this is allocated on a first come, first served basis. To book a disabled car parking space please fill in the online form CLICK HERE.

How can we get to Hampton Court Palace Festival?

Hampton Court Palace Festival takes place in the grounds of the Palace, please CLICK HERE for travel information.

What about Toilet Facilities?

There are disabled toilet facilities in the East Front Gardens and also within the Palace at the rear of Base Court.

Is there a cloakroom?

We operate a crèche in the East Front Gardens for items, which can be collected after the concert has finished.

Are there any age restrictions for the concerts?

Hampton Court Palace Festival welcomes guests of all ages (with the exception of those booking a VIP package where children aged 12yrs and under are not permitted to dine in the state apartments), however all guests must purchase a ticket for the performance. Parents are responsible for the suitability of the concert and environment for infants.

Where should I go on arrival?

If you are travelling by train, you can either walk around the Palace through the Wilderness gardens, or walk through the front door/drawbridge and into Base Court, then straight through the Palace into the East Front Gardens.

If travelling by car, you will be directed to the entrance from the car park that takes you straight into the East Front Gardens.

What if I am late for the start of the performance?

Concerts will start promptly at the advertised time, late comers may be admitted at a suitable break in the performance.

Can I bring my own food and drink?

We are very happy for our guests to bring their own food and drinks to enjoy before the concert.

Unfortunately you won't be able to take any of your own food or drink or anything that has been purchased from the East Front into the Palace or auditorium during the concert. However, we provide a complimentary picnic crèche for any left picnic items. There is also several food traders, a Garden Bar and a Champagne PIAFF Bar available within the East Front Gardens. 

The Theatre Bar offers a limited, small selection of beverages that can be purchased to take into the concert. The Theatre Bar closes at 9pm and there is no interval to purchase drinks during the performance. Therefore, we advise you to head into Clock Court, where the Theatre Bar is located, around 8.30-8.45pm to give yourself enough time to purchase your concert drinks before the show.

Please see our Food and Drink page for more information.

Lost Property?

For all lost property queries, please complete the following form CLICK HERE.

What happens when it is raining?

Hampton Court Palace Festival is an outdoor event and we are pleased to say, concerts will continue in all weathers.  Umbrellas are not allowed to be used during the performance, so we recommend you dress appropriately and bring a waterproof if it looks like rain.

Drinking alcohol at the festival

When purchasing alcohol at the Event, if you appear to be under the age of 25 you may be asked for valid identification that you are aged 18 or over. You will not be permitted to take alcohol into the Palace from the East Front Gardens, bag searches will be in operation.

Photography and Filming during the performance

No audio-visual equipment is permitted to be used once inside the Palace, including the courtyards and concert auditorium.

Commercial or editorial photography or filming accreditation requests should go via our office in advance of arriving. Please email: rosie.robinson@ldcommunications.co.uk.

Festival Rules

As the event takes place within a Historic Royal Palace there are a number of restrictions that we ask all guests to observe:

  • Barbecues are not permitted anywhere within the Palace Grounds
  • No hampers, large items or bags are permitted within the concert auditorium
  • A complimentary ‘left-picnic’ facility will be available within the Palace Gardens while you enjoy the concert
  • No smoking, drinking or eating is permitted inside the Palace including the courtyards and the concert auditorium
  • No audio-visual equipment or umbrellas are permitted to be used once inside the Palace, including the courtyards and the concert auditorium

Feedback

Please send your feedback to festivalinfo@img.com.