Contact Customer Service
For any questions or to share your feedback, please fill out the form below and select the relevant option on the drop-down menu, our team will aim to get back to you within 72 hours.
It may be worth visiting our FAQs for answers to our most commonly received questions as you may find the information you need there.
To ensure that we are able to investigate your feedback fully, please contact us no later than 6 weeks post event. We may not be able to assist with any feedback submitted after this timeframe.
Ticket queries
For all ticketing and access ticket queries please contact SEE Tickets HERE or Ticketmaster HERE.
Festival Hospitality
If you would like to discuss King’s VIP Dining Experience or Queen’s Garden Party please call +44 (0)20 8233 5838 or email hamptoncourtfestivalinfo@img.com. Please do not call for any customer service or general admission queries.
Complaint Escalation
We are sorry to hear if you wish to make a complaint following your visit.
The best way of dealing with any questions, queries or concerns you may have is to speak with a member of our staff whilst at the event who will be able to assist you.
If you have returned home unhappy with your recent visit, please do get in touch with a member of our customer service team by filling out the form below and selecting ‘Event Feedback’ on the drop-down menu
To ensure that we are able to investigate your feedback fully, please include as much detail as possible to help us look into this further. Please contact us no later than 6 weeks post event as we may not be able to assist with any feedback submitted after this timeframe.
We treat all feedback very seriously and will endeavour to respond to your email within 10 days.
Lost Property
If you have lost an item at Hampton Court Palace Festival, please fill out the lost property form below for our Lost Property Team to review.
Please include as much information as you can in order for our team to reunite your item with you.
If your item has been found, we will respond to your email to confirm and arrange a delivery. Please note that there may be a postage charge.
Hampton Court Palace Festival will not take any responsibility for lost items, and each visitor is responsible for their own personal property.
After Hampton Court Palace Festival, items will be sent to our head office team. Items will only be held for a maximum of 30 days post event. Any unclaimed items will be disposed of after this point or sent to the relevant agencies.
Items will be posted as soon as possible at our team’s convenience, once items have been sent out for delivery, we will not take any responsibility for any loss or damage.
Brand And Trade Opportunities
Please direct all brand, trade and sponsorship enquiries to: Felicity Clarke: Felicity.Clarke@img.com Tel: 07753 301519. Please do not call this number for ticketing enquiries.
Press Enquiries
For all press enquiries please contact: Matt Charbonneau, LD Communications: Matt.Charbonneau@LDCommunications.co.uk